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Customer Service Lead

2 months ago

Inglewood, California, United States Burlington Full time
{"title": "Customer Service Lead", "description": "Lead Customer Service Team

As a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service. You will ensure a customer-first focus and deliver a consistently great experience to all customers with a high level of professionalism.

Key Responsibilities:

  • Model company core values and Our Burlington philosophy in your work.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys.
  • Maintain a neat and orderly front-end area and troubleshoot issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:

Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Burlington offers a competitive wage, flexible hours, and an associate discount. Part-time associates may be eligible for benefits, including medical coverage and a 401(k) plan.

Burlington is an equal opportunity employer committed to workplace diversity.

"}