Financial Security Specialist

7 days ago


San Antonio, Texas, United States USAA Full time
About USAA

At USAA, we are dedicated to facilitating the financial security of millions of U.S. military members and their families. Our mission is to give back to those who have served our nation by providing top-notch financial services and support.

Salary and Benefits

The salary range for this position is $59,220.00 - $113,400.00. As a valued employee, you will enjoy best-in-class benefits, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

Job Description

The Mid-Level Life Solutions Specialist plays a crucial role in ensuring the financial security of our membership by assessing member life insurance needs, providing advice and referrals, and making recommendations based on individual needs and goals. This position requires exceptional communication and problem-solving skills, as well as the ability to work effectively in a team environment.

Key Responsibilities:
  • Receives requests for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony.
  • Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information.
  • Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals.
  • Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning, and enhanced solutions like long-term care products.
  • Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department.
  • Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and persuasion skills. Implements recommendation(s).
  • Monitors legislative initiatives that may impact economy, society, and personal financial situation.
  • Educates membership on implications of economic, industry trends, and tax law changes, as well as USAA's products and services.
Requirements:
  • High School diploma or GED.
  • Required maintenance of Life/Health license.
  • Required annual completion of AHIP and Broker/Carrier appointments when applicable.
  • 2 years of experience in the financial industry and/or life sales.
  • Experience delivering frequent written and oral communication.
  • Experience acquiring and applying new concepts and information.
  • Experience processing and analyzing information.
  • Experience fulfilling requests and meeting deadlines.
  • Experience resolving conflict and negotiating.
  • Experience multi-tasking in an operating systems environment.
  • Experience participating in or leading teams.


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