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Fatherhood and Family Resource Specialist

1 month ago

Fort Wayne, Indiana, United States Maximus Full time

Empowering Fathers and Strengthening Families

We are seeking a highly skilled and compassionate Fatherhood and Family Resource Specialist to join our team at Maximus. As a key member of our Indiana Fatherhood Project, you will play a vital role in empowering fathers and strengthening families in your community.

Key Responsibilities:

  • Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.
  • Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.
  • Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.
  • Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.
  • Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.
  • Collaborate with team members to provide expertise and support in resolving participant issues effectively.
  • Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.
  • Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.
  • Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.
  • Perform additional duties as directed by leadership to support program objectives.

Requirements:

  • High school diploma or GED required and 2 years of relevant professional experience required, or equivalent combination of education and experience.
  • Must reside in Fort Wayne or South Bend, IN and be willing and able to work onsite as needed.
  • Reliable transportation is required.

Home Office Requirements:

  • Reliable high-speed internet service.
  • Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity.
  • Minimum 5 Mbps upload speeds.
  • Private and Secure Workspace, away from distractions and noise.

Why Maximus?

We offer a comprehensive benefits package, including competitive compensation, quarterly bonuses, comprehensive insurance coverage, and a 401K retirement savings plan. Our team is committed to fostering diversity and inclusion, and we provide opportunities for professional development and growth.