Hotel Guest Services Coordinator

1 week ago


Pikesville, Maryland, United States Doubletree by Hilton Pikesville, MD Full time
Job Summary:

The DoubleTree by Hilton Pikesville, MD is looking for a skilled Guest Services Coordinator to join their team. As a key member of the hotel staff, you will be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.

Responsibilities include:
  • Welcoming guests and verifying their reservations and credit information.
  • Handling cash and credit transactions accurately and efficiently.
  • Maintaining a safe and secure environment for guests and staff.
  • Responding to guest complaints and resolving issues promptly and professionally.


Requirements:
  • A High School diploma or equivalent is required.
  • Previous experience in hospitality or customer service is preferred.
  • The successful candidate must be able to communicate effectively in English and possess basic computer skills.


Estimated Salary: $45,000 - $55,000 per year.

Benefits include medical, dental, vision, vacation and holiday pay, employee assistance program, and career growth opportunities.

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