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Security Operations Agent
2 months ago
Job Overview:
The Security Operations Agent is responsible for executing a range of armed duties, including high-level concierge security, residential protection, event oversight, emergency response, and investigative tasks.
Key Responsibilities:
Uphold Pinkerton's foundational values of integrity, vigilance, and excellence in all actions. Deliver top-tier security services at client locations and events; effectively deescalate potentially volatile situations. Document incidents thoroughly through detailed reports. Conduct comprehensive investigations and prepare detailed investigative documentation. Provide critical response services for emergencies, crisis management, high-risk terminations, workforce disruptions, natural disasters, civil unrest, and ongoing threat assessments. Safely transport clients to and from designated locations and events. Ensure the security of the client's residential premises; monitor CCTV, manage access control systems, and respond to alarms as necessary. Identify and report any deficiencies or failures in security equipment. Perform additional duties as assigned by management.Qualifications:
A High School Diploma or GED is required, along with experience in law enforcement, military service, or security roles. An armed security license for North Carolina is mandatory. Pinkerton values diversity and encourages candidates from various backgrounds to apply.
Required Skills:
Experience in providing concierge-level customer service. Ability to conduct thorough investigations and produce accurate reports. Familiarity with access control systems, CCTV operations, and alarm monitoring. Strong problem-solving capabilities. Effective interpersonal skills across diverse cultures and levels. Excellent verbal and written communication abilities. Proficient in computer applications, including Microsoft Office.Work Environment:
The role requires the physical and mental capacity to perform all essential functions, with or without reasonable accommodation:
Access to sensitive and confidential information. Regular use of computers. Clear communication abilities, including seeing, hearing, speaking, and writing. Capability to adjust focus between near and far vision. Exposure to high-pressure situations, including interactions with challenging individuals. Quick and effective decision-making in unusual or emergency scenarios. Work in conditions necessitating the carrying of authorized weapons and protective gear, with a focus on personal and public safety. Frequent periods of sitting, standing, and walking, including climbing stairs and traversing uneven terrain. Occasional requirements for physically demanding tasks.