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Team Leader

2 months ago

San Bruno, California, United States Cold Stone Creamery Full time

Position Overview:
As a Team Leader at Cold Stone Creamery, you will play a crucial role in overseeing daily operations and ensuring a high standard of service. Your responsibilities will include:

  • Employee Development: Mentor and guide team members to enhance their skills and performance.
  • Task Management: Assign duties to staff and monitor their progress to ensure efficiency.
  • Performance Accountability: Maintain accountability among team members for their contributions and service quality.
  • Customer Service Excellence: Ensure that the team delivers prompt and friendly service to all customers.
  • Staffing and Scheduling: Optimize labor costs by effectively managing staffing levels and schedules.
  • Financial Integrity: Oversee cash handling procedures to ensure accuracy and security.
  • Inventory Control: Manage inventory levels and coordinate ordering processes to maintain stock.

This position is essential for fostering a positive work environment and delivering an exceptional customer experience.