Automotive Service Advisor

15 hours ago


Newark, Delaware, United States Everest Auto Repair Full time

At Everest Auto Repair, we are seeking a skilled and dedicated Automotive Service Advisor to join our team. This role plays a critical part in ensuring the smooth operation of our front counter and daily sales activities.

About the Role

This position is responsible for assisting or performing duties in the absence of the business owner/manager, including:

  • Maintaining high levels of customer satisfaction through effective communication and problem-solving skills
  • Managing and motivating production personnel to meet productivity goals
  • Celebrating 98% or higher customer satisfaction rate
Key Responsibilities

The successful candidate will be responsible for:

  • Presenting accurate estimates to customers, upselling maintenance, and updating customers
  • Coordinating customer pick-up and delivery services
  • Providing exceptional customer service through phone interactions and in-person greetings
  • Fulfilling various administrative tasks such as filing, inventory management, parts procurement, and shipping/receiving
  • Maintaining a clean and organized workspace
Requirements and Qualifications

To succeed in this role, you should possess:

  • Excellent communication and interpersonal skills
  • Able to work well under pressure and maintain a positive attitude
  • Demonstrated ability to sell recommended services and manage technical productivity
Benefits

We offer competitive compensation packages, including a salary range of $40,000-$60,000 per year, depending on experience and qualifications. Additional benefits may include opportunities for professional growth and development within the company.

Location and Contact Information

Please note that this job description is not a contract for employment and pertains to all at-will associates only.



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