Front of House Team Lead
4 days ago
We're a vibrant and dynamic seafood restaurant that specializes in high-quality food and exceptional service. Our goal is to provide a welcoming environment for our guests to enjoy great company and delicious food.
Job Summary:We're looking for an experienced Front of House Manager to lead our FOH operations, ensure every guest has an exceptional dining experience, and drive team performance. If you have a passion for hospitality and thrive in a fast-paced environment, we'd love to hear from you.
Responsibilities:- Customer Experience:
- Ensure every guest has an exceptional dining experience.
- Address customer feedback and resolve issues promptly and professionally.
- Uphold Red Crab's hospitality standards, creating a welcoming environment for all.
- Team Performance:
- Train, mentor, and manage FOH staff, including servers, hosts, and bartenders.
- Create and manage staff schedules to ensure adequate coverage during all shifts.
- Motivate and support the team to achieve individual and collective performance goals.
- Operations Management:
- Oversee daily FOH operations, ensuring efficiency and organization.
- Maintain cleanliness, safety, and compliance with health regulations.
- Work closely with the kitchen and bar teams to ensure smooth communication and service.
- Manage inventory of FOH supplies, including linens, menus, and bar stock.
- Experience: Minimum 2-3 years of FOH management experience in a full-service restaurant, preferably in seafood or a similar high-volume concept.
- Skills: Strong leadership, communication, and organizational skills.
- Knowledge: Familiarity with POS systems, bar operations, and health/safety regulations.
- Personality: Positive, energetic, and customer-focused with a passion for hospitality.
- Education: High school diploma or equivalent (college degree in hospitality management is a plus).
$60,000 - $70,000 per year + benefits, depending on experience.
We offer competitive salary and performance-based bonuses, discounts on meals and beverages, and opportunities for growth within a fast-growing restaurant brand.
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