Front of House Team Lead

4 days ago


Troy, Michigan, United States htea cafe Full time
About Our Restaurant

We're a vibrant and dynamic seafood restaurant that specializes in high-quality food and exceptional service. Our goal is to provide a welcoming environment for our guests to enjoy great company and delicious food.

Job Summary:

We're looking for an experienced Front of House Manager to lead our FOH operations, ensure every guest has an exceptional dining experience, and drive team performance. If you have a passion for hospitality and thrive in a fast-paced environment, we'd love to hear from you.

Responsibilities:
  • Customer Experience:
  • Ensure every guest has an exceptional dining experience.
  • Address customer feedback and resolve issues promptly and professionally.
  • Uphold Red Crab's hospitality standards, creating a welcoming environment for all.
  • Team Performance:
  • Train, mentor, and manage FOH staff, including servers, hosts, and bartenders.
  • Create and manage staff schedules to ensure adequate coverage during all shifts.
  • Motivate and support the team to achieve individual and collective performance goals.
  • Operations Management:
  • Oversee daily FOH operations, ensuring efficiency and organization.
  • Maintain cleanliness, safety, and compliance with health regulations.
  • Work closely with the kitchen and bar teams to ensure smooth communication and service.
  • Manage inventory of FOH supplies, including linens, menus, and bar stock.
Requirements:
  • Experience: Minimum 2-3 years of FOH management experience in a full-service restaurant, preferably in seafood or a similar high-volume concept.
  • Skills: Strong leadership, communication, and organizational skills.
  • Knowledge: Familiarity with POS systems, bar operations, and health/safety regulations.
  • Personality: Positive, energetic, and customer-focused with a passion for hospitality.
  • Education: High school diploma or equivalent (college degree in hospitality management is a plus).
About Compensation

$60,000 - $70,000 per year + benefits, depending on experience.

We offer competitive salary and performance-based bonuses, discounts on meals and beverages, and opportunities for growth within a fast-growing restaurant brand.



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