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Healthcare Services Coordinator
2 months ago
Position Overview:
At Hospital for Special Surgery, we believe that how you move is essential to your well-being.
We are dedicated to helping you return to the activities you cherish.
Our commitment to exceptional talent is unwavering, and we seek individuals who resonate with our unique workplace culture and aspire to leverage the numerous opportunities for professional growth and success.
If you identify with this vision, we encourage you to explore this opportunity.
HSS is consistently recognized among the leading hospitals for orthopedics and rheumatology by U.S. News & World Report.
As a proud recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to earn this prestigious designation.
Whether you are just starting your career or are a seasoned professional, HSS offers an innovative, supportive, and inclusive environment.
Join a team of dedicated colleagues who are passionate about their work and committed to our mission, and become part of our transformative journey across the organization.
Employment Type: Full-Time
Working Hours: 9am-5pm
Department: Medicine - Rheumatology
Key Responsibilities:
In this highly-visible role, you will be responsible for managing the daily administrative functions of various physician practices within the Department of Medicine. The Patient Services Coordinator plays a crucial role in ensuring high-quality and efficient patient care.
Specific duties include:
- Handling and accurately documenting all patient inquiries and triaging calls appropriately;
- Returning calls on behalf of the physician as necessary;
- Coordinating patient appointments and completing patient registration as required;
- Managing the clinical, research, and administrative schedules of physicians;
- Addressing urgent patient matters as directed by the physician;
- Overseeing physician/patient correspondence through the hospital's electronic medical record system;
- Providing administrative support for physician dictation tasks;
- Compiling and tracking physician expense reports and reimbursement requests;
- Maintaining office supply inventory and placing orders as needed;
- Offering backup support to other departmental roles as required;
- Performing additional administrative tasks as directed by the physician, supervisor, or department leadership.
Qualifications:
Essential Skills:
- Excellent written and verbal communication abilities;
- Outstanding customer service and interpersonal skills;
- Proven ability to establish and maintain productive relationships with physicians;
- Collaborative team player who readily assists colleagues;
- Detail-oriented with strong multitasking capabilities;
- Strong organizational and critical thinking skills;
- Demonstrated initiative and ownership of responsibilities;
- Effective problem-solving aptitude;
- Consistently maintains a positive attitude in the workplace;
- Professional appearance and demeanor;
- Experience with Epic preferred; strong computer proficiency required;
- Comprehensive understanding of medical office workflows and processes;
- Knowledge of healthcare and health insurance preferred;
- Familiarity with medical terminology preferred;
- Bachelor's degree preferred; an associate's degree is required, with relevant experience considered in lieu of education.
Additional Information:
#LI-Onsite
Compensation Range:
Minimum: USD $32.97/Hr.
Maximum: USD $37.36/Hr.
