Store Operations Supervisor
2 weeks ago
Position Summary:
Oversee the comprehensive operations and ensure the efficient and effective management of customer service representatives, product presentation, inventory oversight, and safety protocols within the retail environment.
Key Responsibilities:
- Recruit, interview, select, and develop a team of customer service associates and support staff.
- Guarantee adherence to established customer service benchmarks set by the company.
- Investigate and rectify discrepancies in billing and invoicing.
- Maintain rigorous cash handling procedures to ensure financial integrity.
- Manage all aspects of warehouse operations, including inventory management, cycle counts, product display, and pricing compliance.
- Collaborate closely with the management team to establish and enforce operational policies and procedures.
- Develop and implement staff scheduling for optimal store coverage.
- Ensure the accuracy and reliability of product deliveries.
- Undertake special projects as assigned by management.
- 1 to 3 years of prior experience in retail is preferred.
- Management or warehouse experience is advantageous but not mandatory.
- Exceptional organizational and leadership skills are essential.
- Proficiency in computer applications and clerical tasks is preferred (MS Word and Excel).
- A high school diploma or GED is required.
- Availability for a full-time retail schedule, including evenings, weekends, and holidays.
Founded in 1890, Conn's is a specialized retailer employing approximately 4,500 individuals and operating around 130 retail locations across various states. The company primarily offers:
- Furniture and mattresses, including a range of living room, dining room, and bedroom furnishings, along with both traditional and specialty mattresses.
- Home appliances, featuring refrigerators, freezers, washers, dryers, dishwashers, and cooking ranges.
- Consumer electronics, encompassing LED, OLED, QLED, 4K Ultra HD, and smart televisions, gaming devices, and audio equipment.
- Home office supplies, including computers, printers, and accessories.
Conn's HomePlus is an equal opportunity employer.
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