Store Operations Supervisor

2 weeks ago


Phoenix, Arizona, United States Conn's Full time
Job Overview

Position Summary:

Oversee the comprehensive operations and ensure the efficient and effective management of customer service representatives, product presentation, inventory oversight, and safety protocols within the retail environment.

Key Responsibilities:
  • Recruit, interview, select, and develop a team of customer service associates and support staff.
  • Guarantee adherence to established customer service benchmarks set by the company.
  • Investigate and rectify discrepancies in billing and invoicing.
  • Maintain rigorous cash handling procedures to ensure financial integrity.
  • Manage all aspects of warehouse operations, including inventory management, cycle counts, product display, and pricing compliance.
  • Collaborate closely with the management team to establish and enforce operational policies and procedures.
  • Develop and implement staff scheduling for optimal store coverage.
  • Ensure the accuracy and reliability of product deliveries.
  • Undertake special projects as assigned by management.
Qualifications:
  • 1 to 3 years of prior experience in retail is preferred.
  • Management or warehouse experience is advantageous but not mandatory.
  • Exceptional organizational and leadership skills are essential.
  • Proficiency in computer applications and clerical tasks is preferred (MS Word and Excel).
  • A high school diploma or GED is required.
  • Availability for a full-time retail schedule, including evenings, weekends, and holidays.
About Conn's:

Founded in 1890, Conn's is a specialized retailer employing approximately 4,500 individuals and operating around 130 retail locations across various states. The company primarily offers:
  • Furniture and mattresses, including a range of living room, dining room, and bedroom furnishings, along with both traditional and specialty mattresses.
  • Home appliances, featuring refrigerators, freezers, washers, dryers, dishwashers, and cooking ranges.
  • Consumer electronics, encompassing LED, OLED, QLED, 4K Ultra HD, and smart televisions, gaming devices, and audio equipment.
  • Home office supplies, including computers, printers, and accessories.
Additionally, Conn's provides a variety of seasonal products. Unlike many competitors, Conn's offers flexible in-house credit options alongside third-party financing and lease-to-own plans. Our mission is to enable everyone to acquire quality, durable products for their homes.

Conn's HomePlus is an equal opportunity employer.

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