Customer Service Specialist Position

1 day ago


Hatboro, Pennsylvania, United States Eastern National Full time

Eastern National is a nonprofit partner of the National Park Service, operating stores at over 175 national park sites. As a customer-focused organization, we're dedicated to educating the public about America's history, landscapes, and cultures through our products and experiences. Our team thrives on cooperation, respect, and a sense of humor, relying on common sense and honesty to solve problems and meet goals.

We're seeking an experienced Customer Service Specialist to join our warehouse team in Hatboro, PA. This dynamic position requires strong multitasking abilities, excellent written and verbal communication skills, and a passion for delivering exceptional customer service. As a key member of our team, you'll play a crucial role in supporting our warehouse operations by handling customer inquiries, processing orders, and ensuring customer satisfaction.

Key Responsibilities:

  • Provide outstanding customer service to internal and external customers, resolving inquiries and issues promptly.
  • Efficiently process orders, including picking, packing, and shipping within specified timelines.
  • Maintain accurate inventory records and identify discrepancies.
  • Collaborate with the warehouse management team to enhance customer satisfaction and identify process improvement opportunities.
  • Assist with passport cancellation stamper orders, customer returns, and inventory management.
  • Contribute to a clean and organized work environment.

Salary: $45,000 - $55,000 per year, depending on experience



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