Customer Service Representative

3 weeks ago


Hatboro, Pennsylvania, United States Eastern National Full time
Role Overview

We are seeking an experienced and detail-oriented Customer Service Specialist to join our team at Eastern National, a nonprofit partner of the National Park Service. As a key member of our warehouse operations, you will play a crucial role in providing exceptional customer service, processing orders, and ensuring customer satisfaction.

Responsibilities
  • Deliver outstanding customer service to both internal and external customers, resolving inquiries and issues promptly.
  • Efficiently process orders, including picking, packing, and shipping within specified timelines.
  • Maintain accurate inventory records and identify discrepancies.
  • Collaborate with the warehouse management team to enhance customer satisfaction and identify process improvement opportunities.
  • Assist with passport cancellation stamper orders, customer returns, and inventory management.
  • Contribute to a clean and organized work environment.
Requirements
  • Bachelor's degree or equivalent experience
  • Previous experience in customer service or call center environment
    • Excellent written and verbal communication skills
    • Strong organizational and time management abilities
    • Ability to prioritize tasks and meet deadlines
    • Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
    Preferred Qualifications
    • Experience in a warehouse or distribution center environment
    • Knowledge of e-commerce platforms
    Work Environment

This is a full-time position with a competitive estimated salary range of $45,000 - $55,000 per year, depending on experience, based on national averages for similar roles. We offer a dynamic and supportive work environment with opportunities for growth and development. If you thrive in a mission-based environment and share our values, we encourage you to apply.



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