Medical Assistant

4 weeks ago

Carol Stream, Illinois, United States Northwestern Memorial Healthcare Full time
Job Description

At Northwestern Medicine, we are seeking a highly skilled and dedicated Medical Assistant to join our team in Family Medicine. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our healthcare team.

Responsibilities
  • Presents a friendly, approachable, and professional demeanor and appearance.
  • Provides accurate information and timely updates to patients and customers.
  • Uses effective service recovery skills to solve problems or service breakdowns when they occur.
  • Demonstrates teamwork by helping co-workers within and across departments.
  • Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others.
  • Uses organizational and unit/department resources efficiently.
  • Manages work schedule efficiently, completing tasks and assignments on time.
  • Contributes to opportunities and processes for continuous improvement.
  • Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.
  • Rooms patients and provides direct patient care under the supervision of a physician, and/or direction of an RN/LPN.
  • Records medical, surgical, and family histories, medications, and vital signs.
  • Prepares patients for office procedures and assists nursing and medical staff with routine examinations and patient treatments.
  • Administers injections and medications as directed by physician.
  • Performs point of care testing, including venipuncture, urine dips, finger sticks, strep screens, flu screens, pregnancy tests, and cultures.
  • Is knowledgeable about the purpose, process, and results for tests and lab specimens frequently performed in an office setting.
  • Relays NORMAL test results to patient or reads results, verbatim, from the physician documentation.
  • Consults an RN, LPN, or physician should the patient have questions regarding their results.
  • Adheres to CDPG Environment of Care policies.
  • Maintains infection control standards for exam/procedure rooms and areas where patient care services are delivered.
  • Cleans, disinfects, changes linen, etc.
  • Performs quality checks and trouble-shoots office instruments.
  • Is knowledgeable of sterilization techniques and biological indicators for sterilization.
  • Participates in shared governance, committee work, and practice/department projects.
  • Demonstrates the knowledge of proper identification and reporting of medical/health care errors.
  • Demonstrates a willingness to support co-workers; voluntarily pitches in.
  • Willing to mentor and train new staff.
  • Acts as an integral member of the team.
  • Communicates appropriately and clearly with all.
  • Maintains a good working relationship within the office and other ancillary departments.
  • Demonstrates a positive attitude.
  • Handles situations in a mature and professional manner.
  • Prioritizes and re-prioritizes workflow and maintain an organized workspace.
  • Engages in teamwork as a team player and a team builder.
  • Meets current standards and policies for documentation.
  • Provides documentation that is timely, accurate, up to date, complete, and legible.
  • Charges for all ancillary services performed.
  • Participates in ongoing educational activities appropriate to the area of practice.
  • Seeks experiences, formal, and independent learning activities to maintain and develop clinical and professional skills and knowledge.
  • Shares knowledge from continuing education programs with co-workers.
  • Exhibits creativity and flexibility through the dynamics of change.
  • Appropriately utilizes the functionality of the medical record and practice management systems within their job responsibilities.
  • Stays informed of medical record and practice management system updates and implements into daily work.
  • Utilizes online resources efficiently including Outlook, Corridors, and Team Sites.
  • Completes other duties as assigned.
Qualifications
  • Two or more years of recent experience working as a Medical Assistant in a physician office setting or completion of an accredited Medical Assisting Program.
  • High School Diploma or equivalent with 2 or more years of experience as Medical Assistant or completion of an accredited Medical Assisting Program.
  • American Heart Association accredited Basic Life Support (BLS/CPR) certification.
  • Completion of phlebotomy class or equivalent experience.
  • Basic computer knowledge.
  • Ability to type proficiently and accurately.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Ability to assess and determine situations requiring an interpreter and to use interpreter services effectively.
  • New graduates/hires must obtain certification/registration within 1 year from hire date.
  • The following certifications will be accepted:
    • Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA).
    • Registered Medical Assistant (RMA) through American Medical Technologists (AMT).
    • National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT).
    • Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA).
    • Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP).
    • An active RN or LPN license in the state of Illinois will be accepted in lieu of CMA certification.
  • Preferred:
    • Associates degree in Medical Assisting.
    • Second language proficiency a plus.

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