Customer Service Representative

5 days ago


Manchester New Hampshire, United States Micross Components Full time

Job Summary:

The Customer Support Specialist role at Micross Components is a critical position that requires excellent communication and problem-solving skills. As a key member of our team, you will be responsible for providing top-notch support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Assist in quote preparation and provide accurate quotes to customers in a timely manner.
  • Coordinate customer requirements with sales and internal suppliers to ensure seamless delivery of services.
  • Build and maintain strong relationships with customers through daily interaction and effective communication.
  • Provide primary support to account representatives and ensure their needs are met.
  • Collaborate with multiple departments to resolve customer issues and improve overall customer experience.

Requirements:

  • High School Diploma or equivalent.
  • Knowledge of AS9100D and general knowledge of reading and interpreting customer drawings.
  • Recognition of technical terms relevant to electronic components and preparation services.
  • Attention to detail and ability to multitask.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office products.

Benefits:

  • Medical, Dental, and Vision insurance.
  • 401(k) plan.
  • Company-paid basic life insurance, STD, and LTD.
  • Vacation time.
  • Sick time.
  • Holidays.
  • Tuition reimbursement.
  • Pet insurance.
  • Legal insurance offered through Allstate.
  • Critical Illness, Hospitalization, and Accident Insurance offered through Allstate.


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