Customer Solutions Expert

3 weeks ago


Harvey, Illinois, United States FUCHS Full time
About the Role

FUCHS is seeking a highly skilled Customer Solutions Specialist to join our team. As a key member of our sales team, you will be responsible for managing the full spectrum of the order-to-cash cycle, ensuring seamless operations and exceptional customer service.

Key Responsibilities
  • Efficiently handle incoming calls from customers and internal teams, providing timely and effective solutions.
  • Investigate and resolve customer issues with agility and care, ensuring high levels of customer satisfaction.
  • Act as a crucial intermediary between purchasing, manufacturing, and sales departments, facilitating communication and collaboration.
  • Establish and update customer accounts with precision, ensuring accurate and up-to-date information.
  • Inform customers and the sales team of any pricing adjustments, ensuring transparency and consistency.
  • Cultivate robust relationships with the regional sales team, fostering a collaborative and supportive environment.
  • Expertly process orders, returns, and credit requests, ensuring timely and accurate resolution.
Qualifications
  • A BS/BA degree or an equivalent blend of education and experience.
  • At least two years of customer service expertise in an industrial or manufacturing setting.
  • Experience with Microsoft Excel, including advanced functions and data management.
  • Exceptional communication abilities paired with a strong problem-solving mindset.
  • An eye for detail and the capacity to juggle various tasks.
  • A resilient can-do approach, ready to tackle challenges independently.
  • A fervent dedication to delivering outstanding customer service.
  • Decisiveness and a sense of ownership in customer interactions.
  • A track record of performing well under tight deadlines.
  • Proficiency in ERP systems, with a preference for SAP, though familiarity with AS400, JD Edwards, or Great Plains is also valuable.
  • Experience in export procedures is a plus.
About FUCHS

FUCHS offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. In this role, you will have the opportunity to work on projects that will expand your experience and challenge your abilities in the global marketplace. The position also offers an excellent compensation package and a comprehensive suite of benefits.

FUCHS is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace.



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