Customer Solutions Expert
2 months ago
FUCHS Lubricants Co. is a leading provider of high-quality lubricants and services. We are seeking a highly skilled and experienced Customer Solutions Specialist to join our sales team.
Key Responsibilities:
- Order Management: Efficiently handle incoming orders from customers and internal teams, ensuring seamless operations and timely delivery.
- Customer Service: Investigate and resolve customer issues with agility and care, providing exceptional service and support.
- Interdepartmental Coordination: Serve as a crucial intermediary between purchasing, manufacturing, and sales departments, facilitating communication and collaboration.
- Account Management: Establish and update customer accounts with precision, ensuring accurate and up-to-date information.
- Pricing and Invoicing: Inform customers and the sales team of any pricing adjustments, ensuring transparency and compliance.
- Relationship Building: Cultivate robust relationships with the regional sales team, fostering a collaborative and supportive environment.
- Order Processing: Expertly process orders, returns, and credit requests, ensuring efficient and accurate handling.
Requirements:
- Education: Bachelor's degree or equivalent blend of education and experience.
- Experience: At least two years of customer service expertise in an industrial or manufacturing setting.
- Technical Skills: Proficiency in Microsoft Excel, including advanced functions and data management, and experience with ERP systems, preferably SAP.
- Soft Skills: Exceptional communication abilities, strong problem-solving mindset, attention to detail, and ability to juggle multiple tasks.
Benefits:
FUCHS Lubricants Co. offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. The position offers an excellent compensation package and a comprehensive suite of benefits, including a competitive salary, comprehensive health insurance, and a 401(k) retirement plan.
FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace.
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