Customer Solutions Expert

2 months ago


Harvey, Illinois, United States Fuchs Lubricants Full time
Job Description

FUCHS Lubricants Co. is a leading provider of high-quality lubricants and services. We are seeking a highly skilled and experienced Customer Solutions Specialist to join our sales team.

Key Responsibilities:

  • Order Management: Efficiently handle incoming orders from customers and internal teams, ensuring seamless operations and timely delivery.
  • Customer Service: Investigate and resolve customer issues with agility and care, providing exceptional service and support.
  • Interdepartmental Coordination: Serve as a crucial intermediary between purchasing, manufacturing, and sales departments, facilitating communication and collaboration.
  • Account Management: Establish and update customer accounts with precision, ensuring accurate and up-to-date information.
  • Pricing and Invoicing: Inform customers and the sales team of any pricing adjustments, ensuring transparency and compliance.
  • Relationship Building: Cultivate robust relationships with the regional sales team, fostering a collaborative and supportive environment.
  • Order Processing: Expertly process orders, returns, and credit requests, ensuring efficient and accurate handling.

Requirements:

  • Education: Bachelor's degree or equivalent blend of education and experience.
  • Experience: At least two years of customer service expertise in an industrial or manufacturing setting.
  • Technical Skills: Proficiency in Microsoft Excel, including advanced functions and data management, and experience with ERP systems, preferably SAP.
  • Soft Skills: Exceptional communication abilities, strong problem-solving mindset, attention to detail, and ability to juggle multiple tasks.

Benefits:

FUCHS Lubricants Co. offers a challenging and rewarding working environment where employees are encouraged to develop and grow as professionals. The position offers an excellent compensation package and a comprehensive suite of benefits, including a competitive salary, comprehensive health insurance, and a 401(k) retirement plan.

FUCHS Lubricants Co. is an equal employment opportunity (EEO)/AA employer and strongly supports diversity in the workplace.



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