Customer Service Representative

2 weeks ago


Houston, Texas, United States Star Furniture Full time
Job Summary

The Guest Services Associate provides exceptional guest experiences while finalizing sales orders. This role requires a friendly and efficient demeanor, excellent communication skills, and the ability to work in a fast-paced retail environment.

Key Responsibilities
  • Finalize sales orders in a timely and accurate manner.
  • Provide guests with an exceptional IT guest experience.
  • Complete daily audits and office checklists.
  • Assist guests with questions and concerns regarding their orders or accounts.
  • Direct guest issues and concerns to store management or the Customer Care Center.
  • Answer incoming calls and direct them to the appropriate person or department.
  • Responsible for invoicing completed sales orders in a timely manner.
  • Perform daily audits to ensure accuracy of open orders.
  • Responsible for opening and closing procedures.

Requirements
  • At least one year of experience in a customer service environment.
  • Cash handling experience.
  • Excellent written and verbal communication skills.

Competencies
  • Aptitude for technology.
  • Problem-solving skills.
  • Service-oriented and excellent communication skills.
  • Good communication skills; reading and writing skills in English.
  • Excellent team player; actively contributes to a team and respects others.
  • Emotional intelligence; understands yourself and others to build relationships.
  • Dependable; accountable and committed to work as scheduled.
  • Flexible; open to new procedures and ability to adapt to changes.


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