Patient Access Representative

3 weeks ago


Elizabeth, New Jersey, United States Sentara Full time
Job Title: Patient Access Representative

We are seeking a highly skilled Patient Access Representative to join our team at Sentara Albemarle Regional Medical Center in Elizabeth City, North Carolina.

Job Summary:

The Patient Access Representative is responsible for ensuring accurate and efficient patient registration, including verifying patient identity, collecting demographic and insurance information, and admitting patients. This role requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Responsibilities:
  • Verify patient identity and select the correct patient record
  • Review schedules and physician orders to register patients for the appropriate service
  • Scan important documents, such as insurance cards and ID's, and verify and enter patient demographic and insurance information in the electronic health record
  • Explain and complete complex regulatory and compliance documents, adhering to all applicable privacy and compliance standards
  • Collect co-payments, deposits, and outstanding balances, and perform transactions securely
  • Provide excellent customer service, greeting patients and families, answering questions, and ensuring patients arrive at the appropriate service area at the right time
Requirements:
  • High School Diploma or Equivalent
  • Two years of customer service and/or data entry experience
  • Knowledge of third-party payers, ICD-9/CPT coding, and medical terminology preferred
  • Interpersonal skills necessary for successful communication with patients and staff
What We Offer:

Sentara Healthcare is a tobacco-free environment and offers a competitive salary and benefits package, including medical, dental, vision, paid annual leave, and more. We are committed to diversity, inclusion, and belonging, and strive to create a workplace that reflects the communities we serve.



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