Dental Patient Care Coordinator
2 weeks ago
Mary's Center is committed to fostering a diverse and inclusive work environment, where everyone feels valued and empowered to contribute their best work. As a Dental Patient Care Navigator, you will play a vital role in delivering exceptional patient care and ensuring a seamless experience for our patients.
Key Responsibilities- Provide exceptional customer service to patients, visitors, and staff, ensuring a positive and efficient office environment.
- Facilitate communication between patients, dental providers, and other healthcare professionals to ensure timely and effective care.
- Collect and track patient data, including socio-demographic information and health outcomes, to inform population health management and quality improvement initiatives.
- Assist patients with insurance enrollment, benefits, and prior authorizations, ensuring they receive the care they need.
- Coordinate care with external offices, specialists, and other services to ensure comprehensive and coordinated care.
- Verify patient eligibility, copays, and benefits, and facilitate benefits and prior authorizations between patients and insurance companies.
- Provide education on Mary's Center programs and services, ensuring patients are informed and empowered to take control of their health.
- Schedule patients for dental specialties, review dental referrals, and schedule follow-ups to ensure timely and effective care.
- Review and submit dental claims, resolving discrepancies and balancing daily cash to ensure accurate and timely reimbursement.
- High School Diploma or GED equivalent.
- Previous experience as a receptionist in a dental office is desired.
- Ability to communicate effectively in English, with additional language proficiency or fluency preferred.
- Competitive salary and benefits package, including health insurance, dental and vision coverage, and retirement options.
- 25 days of paid leave annually, plus 5 educational days.
- Tuition reimbursement of $2000/year towards education assistance and professional development.
- Transportation subsidy via metro and bus.
- Employee Assistance Program (EAP).
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