Client Membership Program Coordinator

4 weeks ago

Clemmons, North Carolina, United States EMS Management & Consultants Full time
Job Overview

About EMS|MC

EMS|MC is a leading provider of comprehensive revenue cycle management solutions, specializing in emergency medical services across the United States. Our extensive range of services encompasses everything from software and hardware to billing solutions, ensuring a seamless experience for our clients.

With over 25 years of industry expertise, we pride ourselves on delivering exceptional service, measurable results, and a client-focused approach that prioritizes patient satisfaction. Our commitment to customization allows us to provide innovative financial services that enhance the efficiency of EMS systems.

Why Choose EMS|MC:

  • Opportunities for professional growth and development
  • Regular wellness initiatives
  • Comprehensive benefits package, including health, dental, vision, and life insurance
  • Flexible remote work options
  • All necessary equipment provided

Position Type: Full-time

Remote Work: Available across the USA

Role Summary:

The Shared Services Specialist is responsible for managing all facets of client membership programs while supporting various functions within the Shared Services Department.

Key Responsibilities:

  • Oversee all elements of client membership programs
  • Act as a subject matter expert for training and inquiries related to membership programs
  • Conduct quality audits of internal and external vendor teams
  • Analyze payment discrepancies and missing payments
  • Develop automated methods for payment extraction
  • Perform extensive payment reconciliations
  • Generate payment reports and month-end summaries
  • Evaluate current Shared Services processes to identify areas for improvement
  • Create and update Standard Operating Procedures (SOPs) and Job Aids as necessary
  • Consistently uphold and promote the company’s mission and values
  • Execute specific tasks related to Bad Debt Recovery as required
  • Complete additional tasks and projects as assigned by management

Qualifications:

To excel in this role, you should possess:

  • A High School Diploma
  • Intermediate to advanced Excel skills, including file manipulation and creation
  • Strong written and verbal communication abilities
  • Effective collaboration skills with diverse teams
  • Excellent organizational skills with the ability to manage time and prioritize tasks independently
  • Flexibility to adapt to changes in work processes and responsibilities

Preferred Skills:

  • In-depth knowledge of major health insurance providers, including federal and state agencies
  • Experience in medical billing and account reconciliation
  • Familiarity with Medicare, Medicaid, commercial billing, and HIPAA regulations

Work Environment:

  • Standard office setting
  • Frequent use of telephone and computer
  • Extended periods of sitting, with some standing required
  • Utilization of basic office equipment such as computers, faxes, printers, and copiers

Remote Work Requirements:

  • A quiet, distraction-free workspace
  • A secure internet connection with a minimum download speed of 20 Mbps and upload speed of 10 Mbps
  • A workspace that accommodates all necessary equipment and materials for productivity

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