Customer Service Representative

2 weeks ago


Gray, Georgia, United States Southeastern Grocers Full time

Job Summary:

The Customer Service Associate will play a vital role in enhancing customer confidence and loyalty by providing accurate, fast, and friendly customer service desk and media services in accordance with company guidelines, policies, and procedures. This role will satisfy customer needs, resolve issues efficiently, and contribute to the overall success of Southeastern Grocers.

Key Responsibilities:

  • Provide exceptional customer service through various channels, including phone, email, and in-store interactions.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless customer experiences.
  • Stay up-to-date with company policies, procedures, and product knowledge to effectively address customer concerns.
  • Contribute to a positive and inclusive store environment that promotes customer satisfaction and loyalty.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and conflict resolution skills.
  • Basic computer skills and familiarity with customer service software.
  • High school diploma or equivalent required.


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