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Room Service Captain

2 months ago

Dallas Texas, United States Crescent Court Dallas Full time

Job Summary:

We are seeking a highly skilled and customer-focused Room Service Captain to join our team at Crescent Court Dallas. As a Room Service Captain, you will be responsible for delivering exceptional service to our guests by setting up and delivering food and beverage orders in a timely and efficient manner.

Key Responsibilities:

  • Set up and deliver all food and beverage orders in accordance with established guidelines, procedures, and policies.
  • Conduct floor sweeps and retrieve all food and beverage trays to maintain established sanitation guidelines.
  • Set up and deliver all VIP amenities.
  • Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedures.
  • Complete all shift side work as outlined in the hotel's operating policies and procedures.
  • Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales.
  • Report all communication to immediate shift supervisor.
  • Perform all cash handling responsibilities in accordance with company policies and procedures.
  • Comply with attendance rules and be available to work on a regular basis.

Requirements:

  • Hotel experience preferred.
  • Ability to communicate well with guests.
  • Ability to grasp, bend, lift, and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.
  • Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences.

Benefits:

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you.