IT Support Team Lead

6 days ago


Mastic Beach, New York, United States MyCareersFuture Full time
Job Summary

MyCareersFuture is seeking an experienced IT Support Team Lead to join our team. As a key member of our IT department, you will be responsible for managing the IT Support team and providing technical expertise to ensure the smooth operation of our IT services.

Key Responsibilities
  • Team Management: Lead and manage the IT Support team to provide high-quality technical support to our users.
  • Technical Expertise: Provide technical guidance and support to the team to ensure they have the necessary skills and knowledge to resolve technical issues.
  • Service Delivery: Ensure the delivery of high-quality IT services to our users, including incident management, request fulfillment, and problem management.
  • Quality Assurance: Monitor and improve the quality of our IT services, including service level agreements, service quality assessments, and coaching of team members.
  • Training and Development: Provide training and development opportunities to team members to enhance their technical skills and knowledge.
Requirements
  • Experience: Minimum of 3 years of experience in end-user support, desktop or technical service desk.
  • Technical Skills: In-depth technical skills to support existing and new computing devices, including Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.
  • Leadership Skills: Proven leadership skills, including experience in managing a team and providing technical guidance and support.
  • Certifications: ITIL 4 Foundation certification is preferred.
What We Offer

MyCareersFuture offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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