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Retail Store Manager

2 months ago

Petersburg, United States Follett Full time
About the Role

Follett is seeking a highly skilled and experienced Retail Store Manager to lead our campus store operations. As a key member of our team, you will be responsible for driving sales growth, delivering exceptional customer service, and fostering strong relationships with our campus partners.

Key Responsibilities
  • Drive Sales Growth: Execute operating plans and daily operations for both traditional and rush periods, consistent with company objectives.
  • Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience.
  • Campus Relationships: Communicate and partner with the campus, including facilitation of campus and/or community events, day-to-day communication of store operational activities, and strategic partnership reviews.
  • Talent Management: Responsible for full cycle talent management, including developing cross-functional teams, ensuring effective performance management, and maintaining a culture of accountability.
Requirements
  • Bachelor's Degree or Equivalent.
  • 3-5 years of retail management or strong customer service experience.
  • General Computer Skills.
  • Academic retail experience is a plus.
  • Strong organizational, time management, and problem-solving skills.
  • Vital customer service, communication, and presentation skills.
  • Strong analytical skills and financial acumen.
  • Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
What We Offer
  • Medical, Dental, & Vision
  • Voluntary Insurance plans
  • 401k + 100% company match (up to 4%)
  • 80 hours vacation + sick days
  • 10 paid company holidays
  • Quarterly Bonus Plan