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Cashier and Customer Service Specialist

2 months ago

Buffalo, New York, United States Northtown Automotive Companies Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Northtown Automotive Companies. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients.

Key Responsibilities
  • Greet and Welcome Customers: Promptly greet and welcome all customers as they enter the service department, providing a friendly and professional demeanor.
  • Maintain a Clean and Comfortable Environment: Maintain the cleanliness and amenities of the Customer Service Lounge, ensuring a comfortable and welcoming atmosphere for our customers.
  • Provide Excellent Customer Service: Maintain frequent contact with customers waiting in the building, ensuring they are updated on the status of their vehicle and are comfortable.
  • Handle Customer Complaints: Handle minor customer complaints/misunderstandings with courtesy, tact, and diplomacy, providing a resolution that meets the customer's needs.
  • Support the Service Team: Fully support the Service Team in delivering an exceptional customer service experience, working collaboratively to ensure customer satisfaction.
  • Verify Cash Drawer: Verify the cash drawer at the end of every shift, ensuring accuracy and accountability.
  • Maintain Service Scheduling Form: Maintain a continuously updated service scheduling form (route sheet), ensuring accurate and timely scheduling of service appointments.
  • Dispatch and Retrieve Vehicles: Dispatch valet or retrieve vehicles to deliver to guests on the service drive, ensuring a seamless and efficient experience.
  • Explain Service Follow-up and Survey: Explain the service follow-up and sell the importance of the survey to the customer, ensuring a positive experience and encouraging feedback.
Qualifications
  • Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
  • Previous Customer Service Experience: Previous, successful experience within a Customer Service Role, with a proven track record of providing exceptional customer service.
  • Ability to Retain Training: Ability to retain training regarding computer systems and cash drawers, ensuring accuracy and efficiency.
  • Ability to Read and Comprehend Instructions: Ability to read and comprehend instructions, both verbal and written, ensuring understanding and implementation of procedures.
  • Ability to Operate Technology: Ability to operate smartphone, tablet, and PC, ensuring efficient and effective use of technology.
  • Professional Personal Appearance: Professional personal appearance, ensuring a positive representation of Northtown Automotive Companies.