Support Services Director
2 days ago
Job Title: Technical Customer Support Manager
Location: San Diego, CA
Job Type: Full-time
Industry: Staffing Agency
Description:
We are seeking an experienced Technical Customer Support Manager to join our team at Stott and May in San Diego, CA. This is a full-time, permanent role that offers a hybrid work arrangement, with 2-3 days of in-office work in either San Diego or New Jersey. The annual salary range for this position is $85,000-$125,000, along with comprehensive benefits.
Responsibilities:
- Provide technical support to customers via phone, email, chat, and social media.
- Analyze customer support data to identify recurring issues, trends, and areas for improvement.
- Develop and implement process improvements to enhance customer satisfaction.
- Work closely with cross-functional teams to address customer feedback and ensure products and services meet customer needs.
- Manage and maintain customer support systems and tools.
Requirements:
- 5+ years of experience in customer support or a related field.
- Proven analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Experience with customer support software, CRM systems, and cloud technologies.
Benefits:
Stott and May offers a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off. The estimated salary range for this position is $95,000 - $135,000 per annum, based on location and experience.
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