Customer Service and Accommodations Agent

5 days ago


Santa Rosa Beach, United States Southern Holiday Homes Full time
About Us

Southern Holiday Homes is a reputable provider of vacation rentals, dedicated to delivering exceptional customer service and ensuring that our guests have an outstanding experience. Our team of experienced professionals is committed to providing personalized support and ensuring that our guests' needs are met.

Job Summary

We are seeking a highly skilled Customer Service and Accommodations Agent to join our team. The successful candidate will be responsible for handling all aspects of guest interactions, including responding to inquiries, making reservations, and resolving any issues that may arise. Estimated salary: $50,000 - $60,000 per year.

Responsibilities:
  • Respond promptly to incoming calls and address guest inquiries through various channels – phone, messaging, online travel agencies, and email.
  • Maintain accurate records and ensure that all company policies and procedures are upheld.
  • Develop in-depth knowledge of our properties, including their locations, amenities, services, and pricing.
  • Collaborate with colleagues to achieve team goals and objectives.


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