Senior Operations Manager, Dispense and Fulfillment Operations

17 hours ago


New Albany, Ohio, United States hims & hers Full time
About the Role

We are seeking a highly skilled Senior Operations Manager to join our team at Hims & Hers. As a key member of our operations team, you will be responsible for overseeing and driving all warehouse inbound and inventory operations, prescription dispense and fulfillment, non-prescription fulfillment, outbound processing, and employees across multiple shifts and functions.

Key Responsibilities
  • Oversee daily facility operations in the absence of the General Manager
  • Monitor prescription turnaround time to ensure internal standards and patient needs are met
  • Ensure on-site SOX compliance for inventory control and cycle count procedures
  • Oversee dispense operations for technicians and partner with pharmacists to ensure operational strategies align with pharmacy regulations
  • Ensure shipping accuracy to eliminate HIPAA violations and errors
  • Analyze operations and efficiency with the pharmacy leadership team to drive best-in-class processing
  • Communicate with program managers to create efficient products that support business needs
  • Collaborate with support partners to enhance the customer experience
Requirements
  • Bachelor's degree, preferably with a Master's degree
  • 10+ years of experience in a fulfillment, warehouse, or distribution environment
  • 10+ years of supervisory or management experience
  • 10+ years of OSHA safety experience
Preferred Qualifications
  • Six Sigma or Lean Principle experience
  • Proven experience leading technically complex projects
Our Benefits
  • Competitive salary and equity compensation for full-time roles
  • Unlimited PTO, company holidays, and quarterly mental health days
  • Comprehensive health benefits, including medical, dental, and vision, and parental leave
  • Employee Stock Purchase Program (ESPP)
  • Employee discounts on Hims & Hers and Apostrophe online products
  • 401k benefits with employer matching contribution
  • Offsite team retreats

Please note that this position requires working with hazardous drugs and wearing personal protective equipment (PPE) for the duration of the task. Additionally, physical exertion is required, including walking, standing, squatting, and lifting up to 50 pounds for up to 12 hours a day.



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