Customer Service Cashier

1 week ago

Scottsdale, Arizona, United States Spinato's Pizzeria Full time

As a Customer Service Cashier at Spinato's Pizzeria, you will be the welcoming presence that greets our guests upon arrival. A friendly demeanor, warm greetings, and a professional attitude are essential expectations for this role. Your responsibilities will include managing phone inquiries, processing orders for takeout and delivery, maintaining an organized service area, and efficiently handling transactions while ensuring order accuracy. Building rapport with our guests and assisting in various restaurant operations are also key components of your role. Given the bustling environment of our establishment, the ability to multi-task, thrive under pressure, and maintain a calm and friendly demeanor is crucial, as is prioritizing guest satisfaction.

KEY RESPONSIBILITIES OF A CASHIER INCLUDE:

  • Welcoming and acknowledging guests as they arrive
  • Entering orders accurately at the service counter
  • Processing payments for takeout and delivery orders
  • Retrieving orders for guests picking up food
  • Coordinating with the kitchen staff regarding order statuses
  • Monitoring and managing 'Paid Waiting' and 'Paid To Go' orders
  • Verifying all items before handing them to guests
  • Ensuring guests have all necessary items such as utensils and condiments
  • Expressing gratitude and inviting guests to return
  • Guiding guests to different areas of the restaurant as needed
  • Managing the cash register, including accurate payment processing and change distribution
  • Supporting other front-of-house roles as required
PRIMARY DUTIES OF A PHONE ATTENDANT INCLUDE:
  • Efficiently answering incoming phone calls
  • Ensuring calls are answered promptly
  • Staying within reach of the phone at all times
  • Prioritizing calls and placing guests on hold when necessary
  • Exhibiting courteous behavior and adhering to proper phone etiquette
  • Taking orders with speed and precision
  • Paying close attention to details such as payment information and delivery instructions
  • Providing accurate estimated times for order readiness
  • Addressing common inquiries from guests
  • Taking messages for management as needed
  • Assisting other front-of-house staff when required
Must possess a valid food handler's certification.

Some of the benefits we offer include:
  • Complimentary meals during shifts
  • Discounts on restaurant purchases
  • Comprehensive benefits package
  • Health insurance for full-time employees
  • Dental and vision coverage
  • 401k plan with company match
  • Flexible scheduling options
  • Additional hourly bonuses for kitchen and cashier staff
  • Closed on major holidays
  • Reimbursement programs for education, fitness, and childcare

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