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Retail Operations Assistant Manager

2 months ago

Bellevue, Washington, United States Crate&Barrel Full time

At Crate&Barrel, we promote a lifestyle filled with purpose that enhances the modern home. With a dedicated team of over 8,000 associates across 130 store and distribution locations in the U.S. and Canada, we work collaboratively to achieve results and innovate in our approach. Our passion for our customers drives us to deliver high-quality home furnishings that are thoughtfully designed, responsibly sourced, and enhance the beauty and functionality of homes. Since our inception in Chicago in 1962, we have continuously evolved, embracing digital innovations that connect us with millions of customers today.

We are seeking a motivated professional with an inclusive mindset to take on the role of Retail Operations Assistant Manager.

Key Responsibilities:

Leadership

  • Assist the Store Manager in managing and distributing tasks to ensure effective execution of plans and strategies throughout the store.
  • Collaborate with the Store Manager to set and communicate essential metrics and expectations across various store functions, including sales, visual merchandising, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
  • Guide, mentor, and develop all store associates to foster professional growth and build a strong talent pipeline.

Job Knowledge

  • Drive sales initiatives related to your position while acting as the Manager on Duty (MOD).
  • Work alongside the Store Manager and other Assistant Store Managers during seasonal planning and execution.

Results Focused

  • Evaluate performance through reporting, translating data into actionable strategies to enhance key performance indicators (KPIs).
  • Ensure all customers receive prompt, courteous, and efficient service. Model excellent service by maintaining a positive attitude and enthusiasm in all communications.

Communication and Teamwork

  • Maintain regular communication with the management team regarding sales performance, customer feedback, and associate training.
  • Stay informed about all store initiatives and share relevant updates with associates as necessary.

Qualifications:

  • A keen sense of personal style with a passion for design and home furnishings.
  • Minimum of 2 years of experience in customer service or retail leadership.
  • High school diploma/GED or equivalent; an Associate degree or equivalent is preferred.
  • Strong communication, interpersonal, and problem-solving abilities.
  • Proven skills in delegation to support execution and drive results.
  • Ability to cultivate a culture centered on success and teamwork.
  • Full-Time roles require open availability for flexible hours, including weekdays, evenings, and weekends.
  • Part-Time roles require availability for two or more weekend days and at least one weekday or evening.
Minimum Starting Rate: $28.00 Hourly
Up to: $35.00 Hourly

Compensation may include bonuses, sales incentives, and long-term incentives based on role and performance.