Quality Services Manager

2 weeks ago

Pittsburgh PA USA, United States Highmark Health Full time
Job Summary

We are seeking a highly skilled Quality Services Manager to join our team at Highmark Health. This individual will be responsible for coordinating with the Quality Director to achieve successful implementation of AHN enterprise-wide Quality goals and objectives for designated locations.

Key Responsibilities
  • Facilitate achievement of internal and external quality goals through developing, reviewing, and revising policies and procedures related to quality improvement.
  • Provide management support with all hospital quality initiatives.
  • Responsible for quality project planning, strategy, and facilitation of project success.
  • Work with facility/AHN leadership to influence/facilitate progress toward goals.
  • Organize and coordinate multidisciplinary quality improvement activities across the hospital to ensure that goals are achieved.
  • Assist Quality Director with development of the hospital's annual PI plan and goal setting.
  • Support the development and implementation of departmental PI plans.
  • Positively impact and influence care delivery and/or care documentation.
  • Maximize P4V program outcomes (e.g., HCQB, CMS). Manage various pay for value projects, including project planning, strategy, analytics, and identification and implementation of performance improvement opportunities to support project success.
  • Support real-time quality programs such as stroke, CHF, other core measures, and other quality measures in coordination with coordinators, nursing management, and medical staff division leaders.
  • Manage the OPPE process. Interact regularly with Chairman of Medical Staff sharing data to drive decision making and facilitate Medical Staff Performance improvement plans.
Requirements
  • Bachelor's degree in Nursing or related healthcare field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
  • 3-5 years experience in healthcare administration.
  • Demonstrated ability to coach and lead others in problem solving and process improvement.
  • Demonstrated results in achieving or exceeding performance standards within the scope of defined policies, procedures, and regulatory standards.
  • Demonstrated ability to work in a matrix organization and successfully drive results.
  • Demonstrated ability using data to support process improvements.
  • Experience accessing electronic databases and also skill in using and creating spreadsheets.
Preferred Qualifications
  • Master's Degree in Healthcare Administration, Business, or health-related field.
  • LSS Green Belt or Lean Certified.
  • Experience in a hospital setting with 4 or more years developing improvement plans, implementing solutions, leading cross-functional/matrix work teams.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity, or any other category protected by applicable federal, state, or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status, or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity

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