Quality Services Manager
4 weeks ago
We are seeking a highly skilled Quality Services Manager to join our team at Highmark Health. The successful candidate will work closely with the Quality Director to achieve successful implementation of AHN enterprise-wide Quality goals and objectives for designated locations.
Key Responsibilities:
Develop, review, and revise policies and procedures related to quality improvement to facilitate achievement of internal and external quality goals.
Provide management support with all hospital quality initiatives, including quality project planning, strategy, and facilitation of project success.
Work with facility/AHN leadership to influence and facilitate progress toward goals, organizing and coordinating multidisciplinary quality improvement activities across the hospital to ensure goals are achieved.
Assist the Quality Director with development of the hospital's annual PI plan and goal setting, supporting the development and implementation of departmental PI plans.
Maximize P4V program outcomes, including HCQB and CMS, managing various pay for value projects, including project planning, strategy, analytics, and identification and implementation of performance improvement opportunities to support project success.
Support real-time quality programs, such as stroke, CHF, and other core measures, in coordination with coordinators, nursing management, and medical staff division leaders.
Manage the OPPE process, interacting regularly with the Chairman of Medical Staff to share data and drive decision making and facilitate Medical Staff Performance improvement plans.
Assist the Quality Director in coaching and evaluating members of the quality team, performing other duties as assigned.
Requirements:
Minimum qualifications include a Bachelor's degree in Nursing or a related healthcare field, or relevant experience and/or education as determined by the company in lieu of a bachelor's degree.
3-5 years of experience in healthcare administration, with demonstrated ability to coach and lead others in problem solving and process improvement, and demonstrated results in achieving or exceeding performance standards within the scope of defined policies, procedures, and regulatory standards.
Demonstrated ability to work in a matrix organization and successfully drive results, using data to support process improvements, and experience accessing electronic databases and creating spreadsheets.
Preferred qualifications include a Master's Degree in Healthcare Administration, Business, or a health-related field, LSS Green Belt or Lean Certified, and experience in a hospital setting with 4 or more years developing improvement plans, implementing solutions, and leading cross-functional/matrix work teams.
Disclaimer:
The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.
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