Health Insurance Specialist

4 days ago

Orlando, Florida, United States ValorVIP Full time

Job Title: Full Time Health Insurance Representative

Job Type: Full-Time

Location: Onsite, Orlando, FL

MCI, a leading Business Process Outsourcing (BPO) company, is seeking an onsite Full Time Health Insurance Representative to educate and guide customers in selecting the best insurance policies for their needs.

Key Responsibilities:

  • Provide information to customers about various healthcare options and insurance policies.
  • Help customers choose the appropriate insurance policy that fits their needs.
  • Engage with customers to understand their requirements and provide relevant solutions.
  • Ensure that all activities and advice comply with insurance regulations and company policies.
  • Deliver high-quality service to ensure customer satisfaction and retention.
  • Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
  • Maintain accurate and up-to-date customer information and documentation.
  • Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
  • Promote various insurance products and services to meet sales targets and business objectives.
  • Resolve any concerns that customers may have with their insurance policies.
  • Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
  • Participate in ongoing training and professional development to maintain licensure and improve skills.

Candidate Qualifications:

  • High school diploma or GED
  • Must hold a valid Healthcare Insurance License
  • Previous call center experience is preferred
  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
  • Excellent oral and written communication skills
  • Strong organizational abilities and interpersonal skills
  • Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively
  • Capable of functioning efficiently in a fast-paced environment
  • Dependable in completing assignments and maintaining attendance

Requirements:

  • A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed)
  • Two 21 monitors are needed
  • A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required
  • Wireless connections, including encrypted ones, are not allowed for accessing the clients Work at Home systems
  • You must provide your own headset

Compensation Details:

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

Physical Requirements:

This job operates in a professional office environment.

Conditions of Employment:

  • Must be authorized to work in the country where the job is based
  • Subject to the program and location of the position
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
  • Must be willing to submit to drug screening

Equal Opportunity Employer:

MCI and its subsidiaries are equal opportunity employers and welcome applications from diverse candidates.

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