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Restaurant Operations Manager

2 months ago

Orange, California, United States TGI Fridays Full time
Job Title: Restaurant Manager

At TGI Fridays, we're looking for a skilled Restaurant Manager to lead our team and drive sales growth. As a Restaurant Manager, you'll be responsible for overseeing all aspects of restaurant operations, including managing staff, optimizing profits, and ensuring exceptional guest experiences.

Key Responsibilities:
  • Manage daily operations, including marketing and human resources, to maintain high standards of quality, service, and operations.
  • Lead by example, demonstrating a passion for delivering exceptional guest experiences and driving sales growth.
  • Develop and implement plans to address operational opportunities, including revenue management and marketing initiatives.
  • Recruit, train, and develop high-performing teams, ensuring they have the skills and knowledge to deliver outstanding results.
  • Monitor and control costs, ensuring profitability and meeting labor budget targets.
  • Ensure compliance with company standards and policies, including security procedures and inventory management.
  • Conduct root cause analysis to identify and resolve operational issues, ensuring seamless execution and exceptional guest experiences.
Requirements:
  • 4-year college degree preferred
  • Minimum of 6 months experience working in a full-service restaurant
  • Ability to perform all functions and meet qualification standards for all hourly positions
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and adapt to changing situations
Competencies:
  • Assessing and Selecting Talent: Identify and evaluate talent within the restaurant to select individuals who exhibit pride, passion, and personality.
  • Coaching for Performance: Provide ongoing guidance and direction to help team members reach their full potential.
  • Leads and Inspires Others: Set the example for the team by living the TGI Fridays Mission, Vision, and Values.
  • Communication: Keep everyone on the same page through frequent information sharing and open dialogue.
  • Managing Execution: Enforce performance standards and follow up relentlessly to ensure accountability for top-quality results.
  • PASSION FOR THE GUEST: Ensure that every action and decision leads to an exceptional guest experience inside the four walls and out.
  • Decision Making & Problem Solving: Think problems through, act with urgency, and always keep the best interests of the brand at heart when making decisions.
  • Flexibly Adapts and Manages Change: Keep up with shifting business needs and embrace change to drive results and grow the brand.
  • Managing Financial Results: Demonstrate an understanding of the financial components of the restaurant operation and how to impact results.

Disclaimer: The content within this document represents the role of a TGI Fridays Inc. employee. Franchisees may include different or additional requirements. Please verify actual requirements during the interview.