Restaurant Operations Manager

4 weeks ago


Orange, California, United States TGI Fridays Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at TGI Fridays. As a key member of our management team, you will be responsible for ensuring that our off-premise operations meet the highest standards of quality, speed, and accuracy.

Key Responsibilities:
  • Supervise and manage all off-premise operations to deliver the TGI Fridays experience to our guests.
  • Develop and lead a high-performing team that ensures food quality, speed of service, and order accuracy.
  • Promptly answer incoming calls to the restaurant and manage the flow of guests to ensure a seamless experience.
  • Ensure all orders are quickly transferred to curbside guests and 3rd party delivery partners with 100% accuracy.
  • Provide exceptional customer service and create a welcoming atmosphere for our guests.
  • Accurately ring in all orders into the POS system and ensure all carry-out orders are packaged perfectly.
  • Follow all relevant brand standards to deliver the TGI Fridays experience.
  • Stay calm under pressure and respond to dissatisfied guests in a professional manner.
Requirements:
  • College degree preferred.
  • Minimum of 6 months experience working in a full-service restaurant.
  • Ability to perform all functions and meet qualification standards for all hourly positions.
  • Ability to walk and stand during entire shift.
  • Frequent bending and stooping required.
  • Ability to lift up to 30 lbs.
  • Ability to read and write English.
  • Ability to hear well in a loud environment.

Disclaimer: The content within this document represents the role of a TGI Fridays Inc. employee. Franchisees may include different or additional requirements. Please verify actual requirements during the interview.

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