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Truck Service Technician

2 months ago

Albuquerque, New Mexico, United States Wagner International LLC Full time
Job Summary

Wagner International LLC is seeking a highly skilled Truck Service Technician to join our team. As a key member of our service department, you will be responsible for the diagnosis, repair, and maintenance of customer and company heavy equipment and/or components.

Key Responsibilities
  • Perform routine maintenance activities on new and rebuilt/reconditioned equipment
  • Service and maintain equipment sold and/or owned by the company
  • Remove, disassemble, assemble, and install components and parts
  • Test, measure, and adjust engine and machine systems and components
  • Diagnose and troubleshoot machine and engine malfunctions and failures
  • Make recommendations as to repairs meeting warranty criteria
  • Order replacement parts ensuring that parts orders are correct and complete at the time of order
  • Clean, repair, recondition, and maintain equipment and components
  • Prepare accurate and complete inspection, appraisal, and service reports, and turn them in on time
  • Communicate effectively with Service Writers, Shop Coordinators, and Shop Managers to ensure problems, nature of repair, and status of repairs are understood and followed up on
  • Provide direction, training, mentoring, and guidance to assigned service technicians
Requirements
  • High School Diploma or GED
  • Graduation from an accredited technical school in diesel engine or earthmoving repair preferred
  • 3-4 years experience working on Caterpillar Equipment OR 3 years in heavy equipment, engine, or electric power generation system repair (EX: Caterpillar, John Deere, Komatsu, Etc.)
  • 1-3 years administrative/clerical experience
  • 1-3 years customer service experience
Competencies
  • Safety Knowledge
  • Reading/writing, reasoning, organizational, communication, and math skills
  • Caterpillar Product Knowledge
  • Basic ability to search for and enter data into a computer
  • Ability to type service reports
Work Environment
  • Noise: Loud, Environment: Indoors and Outdoors
Physical Demands
  • Standing, Walking, Talking, Squatting/Kneeling,
  • Use of Hands, Hearing
  • Ascending or descending ladders, stairs, etc.
  • Heavy work that includes carrying, lifting, and/or moving objects up to 100 pounds or more