Customer Service Representative

3 weeks ago

Anchorage, Alaska, United States CDK Global Full time
Job Description:

CDK Global is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service to our clients in a fast-paced, dynamic environment.

Key Responsibilities:
  • Provide timely and effective customer service through various communication channels, including phone, email, and chat.
  • Resolve customer complaints and issues in a professional and courteous manner, ensuring high levels of customer satisfaction.
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with product knowledge and industry trends to provide accurate and informed responses to customer inquiries.
  • Meet or exceed performance metrics and productivity standards, ensuring high levels of efficiency and effectiveness in customer service delivery.
Requirements:
  • Strong verbal and written communication skills with the ability to effectively communicate with customers and internal teams.
  • Bi-lingual Spanish a plus, but not required.
  • Computer navigation skills with the ability to navigate multiple systems and software applications.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
  • Outgoing and positive attitude with a strong focus on customer satisfaction.
What We Offer:
  • Paid training to ensure you have the skills and knowledge needed to succeed in this role.
  • Hourly rate plus the opportunity to earn extra in performance-based bonuses.
  • Flexible full-time, Day, Night, and Weekend schedules available to accommodate your needs.
  • Medical, dental, and vision benefits effective on the first day of employment.
  • Tuition reimbursement and 401K matching program.
  • Dependent Care Flexible Savings Accounts and paid vacation.
About CDK Global:

CDK Global is a leading provider of automotive marketing and customer service solutions. We are committed to fair and equitable compensation practices and offer a comprehensive benefits package to our employees.

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