Customer Service Ambassador
1 month ago
Frontier Behavioral Health is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our clinical support staff, you will play a vital role in providing exceptional customer service and promoting a safe and welcoming environment for our clients.
Key Responsibilities- Provide Warm and Welcoming Service: Greet each client with a positive attitude and professional demeanor, ensuring a warm and welcoming environment.
- Support Clinical Staff: Assist clinical staff in maximizing their ability to provide direct care and improve efficiencies to maximize customer service.
- Manage Scheduling and Back-Fill Process: Effectively manage the confirmation process, scheduling for prescribers and clinicians, and the back-fill process to maximize the availability of direct care for clients.
- Maintain Confidentiality: Ensure the confidentiality of client information and maintain a professional and respectful attitude at all times.
- Provide Excellent Communication: Possess excellent communication skills, including the ability to send and receive oral and written messages in a clear, positive, prompt, and appropriate manner.
- High School Graduate or Equivalent: Required.
- Two Years General Office Experience: Desired.
- College Education or Specialty Certification: May be substituted for experience.
- Customer Service Experience: Preferred.
Frontier Behavioral Health is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment and where all employees feel valued and respected.
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