Customer Care Team Lead

3 days ago


High Point, North Carolina, United States Flexsteel Home Full time
Customer Care Team Lead

The Customer Care Team Leader plays a critical role in delivering a customer experience that sets Flexsteel Home apart in the industry.

Key Responsibilities:

  • Collaborate with Furniture Retailers and Consumers to develop creative solutions for a variety of customer needs.
  • Provide guidance, support, and training to enhance overall performance and efficiency.
  • Ensure accurate and consistent tracking of attendance and adherence to company policies.
  • Manage escalated customer inquiries to ensure prompt and satisfactory resolution, maintaining high standards of service.
  • Act as Voice of the Customer, communicating customer needs and expectations within Flexsteel Home.
  • Work independently within established procedures requiring minimal escalation.
  • Respond timely with customized responses to customer inquiries via various channels.
  • Coordinate and communicate effective resolution for unique, complex scenarios.
  • Diagnose and resolve product concerns both inside and outside of the warranty period.
  • Support order management requirements received via various channels.
  • Capture appropriate information in a customer relationship management (CRM) application.

About Flexsteel Home:

Flexsteel Home is a leading manufacturer of high-quality furniture, committed to delivering exceptional customer experiences.



  • High Point, North Carolina, United States Flexsteel Home Full time

    Customer Care Team LeadThe Customer Care Team Lead plays a critical role in delivering exceptional customer experiences at Flexsteel Home. This position requires a strong leader who can work closely with Furniture Retailers and Consumers to develop creative solutions for a variety of customer needs.Key Responsibilities:Guidance and Support: Provide guidance,...


  • High Point, North Carolina, United States Flexsteel Full time

    Customer Care Team LeadThe Customer Care Team Lead plays a critical role in delivering exceptional customer experiences for Flexsteel. This position requires a strong understanding of customer needs and expectations, as well as the ability to develop creative solutions to meet those needs.Key ResponsibilitiesProvide guidance and support to enhance overall...

  • SAP PP Team Lead

    2 weeks ago


    High Point, North Carolina, United States Sapear Inc Full time

    SAP PP Team Lead Job DescriptionJob Overview: We are seeking an experienced SAP PP Team Lead to oversee the design, implementation, and support of SAP Production Planning modules in the automotive industry.Key Responsibilities:Lead the design, configuration, and implementation of SAP PP modules, ensuring alignment with business requirements.Manage full...

  • SAP PP Team Lead

    1 week ago


    High Point, North Carolina, United States BCforward Full time

    SAP PP Team Lead Job DescriptionBCforward is seeking a highly motivated SAP PP Team Lead to join our team in High Point, NC. As a key member of our production planning team, you will be responsible for overseeing the design, implementation, and support of SAP PP modules.Key Responsibilities:Lead the design, configuration, and implementation of SAP PP...

  • SAP PP Team Lead

    16 hours ago


    High Point, North Carolina, United States Amaze Systems Inc Full time

    Job Title: SAP PP Team LeadJob Description:The SAP PP Team Lead is responsible for overseeing the design, implementation, and support of SAP Production Planning (PP) modules. This role requires a strong understanding of business processes in production planning, material requirements planning, and production execution. The SAP PP Team Lead will collaborate...

  • SAP PP Team Lead

    2 weeks ago


    High Point, North Carolina, United States TalentOla Full time

    SAP PP Team Lead Job DescriptionTalentOla Solutions is seeking an experienced SAP PP Team Lead to oversee the design, implementation, and support of SAP Production Planning modules. The ideal candidate will have a strong understanding of business processes in production planning, MRP, and production execution.Key Responsibilities:Lead the design,...

  • SAP PP Team Lead

    1 day ago


    High Point, North Carolina, United States Futran Tech Solutions Pvt. Ltd. Full time

    SAP PP Team Lead Job DescriptionFutran Tech Solutions Pvt. Ltd. is seeking an experienced SAP PP Team Lead to oversee the design, implementation, and support of SAP Sales and Distribution (SD) modules. The ideal candidate will have a strong understanding of business processes in sales, order management, pricing, and distribution.Key Responsibilities:Lead the...

  • SAP PP Team Lead

    3 days ago


    High Point, North Carolina, United States Futran Tech Solutions Pvt. Ltd. Full time

    SAP PP Team Lead Job DescriptionWe are seeking an experienced SAP PP Team Lead to join our team at Futran Tech Solutions Pvt. Ltd. The successful candidate will be responsible for overseeing the design, implementation, and support of SAP Production Planning (PP) modules in the Automotive Industry.Key Responsibilities:Lead the design, configuration, and...


  • High Point, North Carolina, United States Flexsteel Home Full time

    Job Summary: We are seeking a highly skilled and experienced Customer Care Team Lead to join our team at Flexsteel Home. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Provide Guidance and Support: Provide guidance, support, and training to...

  • Laboratory Team Lead

    4 weeks ago


    High Point, North Carolina, United States K.A. Recruiting Full time

    Exciting Opportunity at a Top Hospital in North CarolinaLocated at one of the top hospitals in North Carolina, with over 1,000 beds, we are seeking a skilled Laboratory Team Lead to oversee core laboratory sections primarily. This is a permanent and full-time position that offers a comprehensive, market-competitive package, including compensation and a...

  • Laboratory Team Lead

    2 weeks ago


    High Point, North Carolina, United States K.A. Recruiting Full time

    Exciting Opportunity at a Top Hospital in North CarolinaLocated at one of the top hospitals in North Carolina, with over 1,000 beds, we are seeking a skilled Laboratory Team Lead to oversee core laboratory sections primarily. This is a permanent and full-time position that offers a comprehensive, market-competitive package, including compensation and a...


  • High Point, North Carolina, United States K.A. Recruiting Full time

    Exciting Opportunity:Located at one of the top hospitals in North Carolina, our laboratory team is seeking a skilled Laboratory Team Lead to oversee core laboratory sections. This is a permanent and full-time position that offers a comprehensive benefits package, including merit increases, retirement benefits, and income protection benefits.Key...

  • SAP PP Team Lead

    3 weeks ago


    High Point, North Carolina, United States BCForward Full time

    Job OverviewBCforward is seeking a highly skilled SAP PP Team Lead to join our team. As a key member of our organization, you will be responsible for overseeing the design, implementation, and support of SAP PP modules. This role requires a strong understanding of business processes in production planning, material requirements planning, and production...


  • High Point, North Carolina, United States TalentOla Full time

    Job OverviewThe SAP Production Planning Team Lead is responsible for overseeing the design, implementation, and support of SAP Production Planning modules. This role requires a strong understanding of business processes in production planning, material requirements planning, and production execution.Key Responsibilities:Lead the design, configuration, and...

  • Laboratory Team Lead

    3 weeks ago


    High Point, North Carolina, United States K.A. Recruiting Full time

    Highlights:Located at one of the top-ranked hospitals in North Carolina with over 1,000 bedsLead Technologist overseeing core laboratory sections primarilyShift: 3x12 weekend daysPermanent and full-time positionComprehensive benefits package including merit increases, retirement benefits, income protection benefits, and moreRequirements:Bachelor's degree in...


  • High Point, North Carolina, United States Ennoble Care Full time

    About UsEnnoble Care is a mobile primary care, palliative care, and hospice service provider with a strong presence in the Northeast and Southeast regions of the United States.Our team of clinicians provides high-quality care to patients in the comfort of their own homes, focusing on those with chronic conditions and limited mobility.We offer a range of...


  • High Point, North Carolina, United States Ennoble Care Full time

    About Ennoble CareEnnoble Care is a mobile primary care, palliative care, and hospice service provider serving patients in various states across the country.Our clinicians visit patients in their homes, providing a continuum of care for those with chronic conditions and limited mobility.We offer a range of programs, including remote patient monitoring,...


  • High Point, North Carolina, United States Flexsteel Home Full time

    Customer Care Team LeadThe Customer Care Team Leader plays a critical role in delivering exceptional customer experiences that drive business growth and customer loyalty for Flexsteel Home.Key Responsibilities:Collaborate with Furniture Retailers and Consumers to develop creative solutions for customer needs.Provide guidance, support, and training to enhance...

  • Service Delivery Lead

    1 month ago


    High Point, North Carolina, United States Flexsteel Home Full time

    Job Summary: We are seeking a highly skilled and experienced professional to join our team as a Customer Care Team Lead at Flexsteel Home. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, resolving complex customer issues, and driving business growth through effective service delivery.Key...


  • High Point, North Carolina, United States K.A. Recruiting Full time

    Key Highlights:Located at a top-ranked hospital in North Carolina, with over 1,000 beds, offering a unique opportunity to lead a core laboratory section.Shift: 3x12 Weekend DAYSThis is a permanent and full-time position that offers a comprehensive, market-competitive package, including compensation and a variety of benefits to meet your personal and family...