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Customer Service Representative Billing
2 months ago
We are seeking a highly skilled Customer Service Representative Billing to join our team at MM International. As a key member of our billing team, you will be responsible for investigating, analyzing, negotiating, and resolving billing issues.
Key Responsibilities- Research and Analysis: Conduct thorough research and analysis to resolve billing issues, including investigating and negotiating with customers to resolve discrepancies.
- Customer Support: Provide exceptional customer service to customers, responding to their billing-related inquiries and providing information on company policies, procedures, and processes.
- Work Management: Manage and maintain customer accounts, including creating, modifying, and removing accounts in our automated billing system.
- Written Communications: Prepare and send written communications to customers, including emails, letters, and bills, using established templates and timeframes.
- Collaboration and Information Sharing: Collaborate with other departments to resolve customer issues and share information to ensure seamless communication.
- Education: High school diploma or equivalent experience.
- Experience: Two or more years of experience in customer service, billing, or a related field.
- Skills: Strong analytical and problem-solving skills, excellent communication and customer service skills, and proficiency in Microsoft applications.
