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Automotive Sales Consultant
3 weeks ago
Vara Chevrolet seeks a Service Writer to provide exceptional customer service and oversee quality control. This role involves meeting with customers, determining their needs, and communicating effectively with technicians.
Key Responsibilities:
- Determine customer vehicle needs for repair and/or service.
- Maintain effective communication with technicians.
- Explain technician recommendations to customers.
- Increase customer satisfaction through building strong relationships.
- Maintain high standards of ethical business practices, professional image, orderliness, and good employee relations.
- Monitor vehicle progress and update customers regularly.
- Maximize sales and execute retail promotions to increase profitability.
- Oversee technicians working on customer vehicles, including time management and efficiency.
- Participate in quality control and develop standard operating procedures as needed.
Qualifications:
- High school diploma or equivalent required.
- Valid driver's license and clean driving record necessary.
- Accredited training in service advisor skills, customer satisfaction, and quality control preferred.
- Automotive service advisor experience essential.
- Strong communication and multitasking skills required.
- Proficient use of computers and business machines necessary.
Estimated Salary: $45,000 - $60,000 per year.
