Guest Experience Ambassador

3 weeks ago


Dickinson, North Dakota, United States My Place Hotels Full time

Overview

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My Place Hotels is a leading hospitality company that offers a unique blend of comfort, convenience, and affordability. Our hotels are designed to provide a seamless experience for travelers, with modern amenities and friendly service.

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Job Description

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We are seeking a highly motivated and detail-oriented Guest Services Representative to join our team at My Place Hotel in Dickinson. As a key member of our front desk staff, you will be responsible for providing top-notch service to our guests, ensuring their stay is seamless from reservation to check-out.

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Key Responsibilities

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  • Manage reservations, check-ins, and check-outs efficiently and accurately">
  • Welcome and greet guests with a warm and friendly demeanor">
  • Provide information about the hotel, amenities, local attractions, restaurants, shopping, and churches">
  • Address and resolve guest concerns or complaints with professionalism">
  • Complete credit card authorizations and handle cash transactions accurately">
  • Maintain organized records of the day's activities, including preparing the Night Audit Checklist">
  • Adhere to all safety and security protocols">
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Requirements

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  • Basic computer skills, proficiency in Microsoft Office and basic computer applications">
  • Strong communication skills, excellent verbal and written communication skills">
  • Ability to juggle multiple tasks while maintaining high standards of accuracy and organization">
  • Reliability, professionalism, and consistency in your work">
  • Attention to detail, accuracy in financial transactions and guest records">
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Benefits

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  • Competitive pay: $15-$16 per hour">
  • Monthly bonus potential">
  • Flexible scheduling">
  • Direct deposit">
  • Cross-training opportunities">
  • Growth potential within the company">
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Achieve Success

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If you're looking for a challenging and rewarding role in a dynamic environment with growth opportunities, we encourage you to apply for the Guest Services Representative position. Become an integral part of our team, where you can build a successful career and make a real impact on our guests' experiences.



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