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Customer Service Phone Operator

2 months ago

Beaver, United States WEST PENN P & P FEDERAL CREDIT Full time
Job Overview

As a Customer Service Phone Operator, you will play a crucial role in managing incoming calls and ensuring that customer inquiries are directed to the right personnel.


Key Responsibilities
  • ANSWERING INCOMING CALLS: Efficiently handle phone inquiries and provide accurate information.
  • DIRECTING CALLS: Route calls to the appropriate departments or individuals.
  • TRANSACTION MANAGEMENT: Accurately record transactions, including account withdrawals, transfers, and updates to personal information.

Administrative Duties

In addition to phone responsibilities, you will assist with:

  • FILING: Organizing and maintaining customer records.
  • DATA ENTRY: Inputting and updating information in the company database.

Company Overview

WEST PENN P & P FEDERAL CREDIT is a reputable financial institution dedicated to providing excellent service to our members.