Mortgage Loan Officer Assistant

1 month ago


Chester, Virginia, United States Flat Branch Home Loans Full time
Mortgage Loan Assistant Job Description

We are seeking a detail-oriented Mortgage Loan Assistant to join our team at Flat Branch Home Loans. This role will play a vital part in nurturing relationships with referral partners, clients, real estate agents, lenders, and underwriters.

Key Responsibilities:
  • Act as the primary contact between clients and our company, scheduling and conducting meetings to discuss follow-up issues or items that need to be addressed.
  • Answer questions about transactions for clients and company employees to ensure high customer satisfaction.
  • Review loan package documentation for discrepancies, omissions, and income calculation, reporting any discrepancies to the loan originator.
  • Provide administrative support, including screening and making calls, booking appointments, etc.
  • Coordinate and prepare documentation necessary for verifications and underwriting, such as loan files, loan packages, credit reports, and additional mortgage application paperwork.
Requirements:
  • Computer proficiency, including MS Office, with some CRM, MLS, DU, and proprietary mortgage software preferred.
  • 2-3 years of professional office environment and administration or mortgage experience preferred.
  • Highly motivated and goal-oriented with excellent customer service and communication skills.
  • NMLS license or training is not required, but is desired.
  • Comprehension of basic loan financing options, such as conventional loans, FHA, VA, adjustable/fixed, commercial loans, etc.
About Flat Branch Home Loans:

We live, work, and play in the communities we serve, driving our passion for equipping you and your family with the best possible home-buying experience. Our team of professionals possesses the expertise and well-rounded experience within the mortgage industry to serve you with a loan product that is cost-effective and the best fit for you.

We produce successful work for our clients by cultivating a family atmosphere through our teams in the office. Flat Branch Home Loans seeks to maintain a strong, positive relationship between operations and sales in an effort to further improve the customer experience.



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