Front Desk Representative

3 days ago


Mount Sterling, Iowa, United States Deer Creek Lodge and Conference Center Full time
Job Overview

We are seeking an experienced Front Desk Agent to join our team at Deer Creek Lodge and Conference Center. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Perform all check-in and check-out tasks with attention to detail and a focus on customer satisfaction.
  • Manage online and phone reservations, verifying guest information and preferences.
  • Inform guests about payment methods and verify credit card data to ensure smooth transactions.
  • Welcome guests upon arrival, assigning rooms and providing personalized services as needed.
  • Provide detailed information about our hotel's amenities, rates, and services to enhance the guest experience.
  • Respond promptly and professionally to client complaints, addressing concerns and resolving issues efficiently.
  • Liaise with housekeeping staff to ensure rooms are clean, tidy, and well-maintained.
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees.
  • Upsell additional facilities and services to maximize revenue opportunities.
  • Maintain accurate records of bookings and payments to support financial operations.
Requirements
  • Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role.
  • Proficiency in hotel reservations software, such as OnQ or Opera.
  • Demonstrated customer service skills and ability to work effectively under pressure.
What We Offer
  • A competitive salary of $45,000 per year, reflecting the hotel's industry standards.
  • A comprehensive benefits package, including PTO, health insurance, and retirement savings options.
  • Ongoing training and career development opportunities to support your growth and success.


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