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Team Supervisor

2 months ago

Houston, Texas, United States Jack in the Box Full time
Job Overview

As a key operational supervisor, you will be responsible for mentoring and guiding team members to consistently provide an outstanding customer experience. This includes ensuring the delivery of high-quality food, meeting guest expectations, and adhering to all company procedures, systems, and standards.

Guest Service Excellence

  • Always responds positively to guests and collaborates with the team to resolve issues, following a structured approach to problem-solving.
  • Trains and develops team members using established guest service training materials.
  • Demonstrates composure and productivity during peak hours.
  • Ensures team members are well-informed about their roles and responsibilities.

Professional Appearance

  • Enforces uniform and grooming standards among team members and provides coaching when necessary.
  • Exemplifies a neat and professional appearance at all times.

Welcoming Atmosphere

  • Models friendly interactions with guests, treating everyone with kindness and respect.
  • Encourages team members to maintain a positive and welcoming demeanor.
  • Promotes the company's hospitality model among the team.

Operational Efficiency

  • Maintains cleanliness throughout the restaurant and ensures regular monitoring of facilities.
  • Assists with order taking and cashier duties during busy periods.
  • Organizes and prepares the team to serve guests effectively.
  • Encourages team members to seek assistance when needed to meet guest needs.
  • Adheres to company policies regarding work schedules and timekeeping.

Food Quality Assurance

  • Oversees food quality to ensure it meets presentation and taste standards.
  • Provides guidance on food presentation and retrains team members as needed.
  • Ensures that food temperature and appearance standards are consistently met.

Service Speed and Accuracy

  • Demonstrates urgency in service and encourages team members to do the same.
  • Leads the team in providing quick and consistent service.
  • Assists with order taking and cashiering during peak times.

Commitment to Safety

  • Ensures food safety by adhering to all safety policies and procedures.
  • Completes necessary safety checklists during each shift.

Brand Representation

  • Exhibits passion for the brand and inspires team members to embrace company values.
  • Acts as a proud representative of the brand.

Team Collaboration

  • Fosters a respectful and supportive work environment.
  • Demonstrates reliability and a positive attitude.
  • Maintains composure under pressure and promotes teamwork.

Flexibility and Adaptability

  • Thrives in a dynamic, fast-paced environment.
  • Responds effectively to changing business needs.
  • Utilizes systems and tools to maintain quality and cleanliness.

Responsibilities

  • Engages with guests promptly and courteously.
  • Accurately takes and processes orders.
  • Maintains cleanliness and organization in work areas.

Qualifications

  • Previous experience in guest service or food preparation is beneficial.
  • Must be at least 16 years old and possess effective communication skills.
  • Ability to perform basic math and manage multiple tasks in a team setting.