Team Shift Supervisor

2 months ago


Houston, Texas, United States Freebirds World Burrito Full time
Position Overview

Freebirds World Burrito is in search of dedicated Shift Leaders who are passionate about delivering outstanding customer service and guiding team members. We seek individuals who excel in dynamic environments, consistently nurturing a positive atmosphere and inspiring others.

BENEFITS:

  • Competitive salary with tip sharing
  • Flexible pay options available through DailyPay
  • Hourly bonus opportunities
  • Exceptional career advancement programs
  • Referral bonuses for bringing friends on board
  • Time off for major holidays including Easter, Thanksgiving, and Christmas
  • Complimentary meals during shifts
  • Comprehensive medical, dental, vision, and life insurance plans, plus 401K options

KEY RESPONSIBILITIES:

  • Assist in managing the team by developing and cross-training team members
  • Oversee shifts by establishing the pace, assigning tasks, and ensuring team alignment
  • Enhance guest satisfaction by delivering exceptional service and addressing concerns
  • Maintain and enforce food safety and quality protocols
  • Help complete operational checklists
  • Monitor online orders for efficiency and accuracy
  • Support various administrative tasks, including cash management and inventory control

REQUIREMENTS FOR SUCCESS:

  • Prior leadership experience is essential
  • Experience in food preparation and proficiency with kitchen tools is preferred
  • Ability to thrive in a fast-paced, high-volume setting
  • Commitment to delivering high-quality food through adherence to recipes and standards
  • Understanding of cash handling processes
  • Capability to empower and mentor team members
  • Strong communication and problem-solving abilities
  • Willingness to learn and cross-train in all roles
  • Must obtain food handler certification upon hiring
  • Must have slip-resistant footwear from the first day of training
  • Must successfully complete a leadership validation assessment upon hiring
  • Ability to frequently lift, move, and carry up to 20 lbs
  • Demonstration of our core Values: Teamwork, Relentlessness, Integrity, Best in Class, and Empowerment

ABOUT FREEBIRDS:

At Freebirds, our mission extends beyond serving delicious food. We foster an inclusive environment where our team and guests are prioritized. With over 60 locations and a workforce of 1400, we are on a path of rapid expansion, aiming to double our footprint in the coming years. Together, we strive to achieve our Vision of becoming the most beloved burrito brand in Texas, guided by our Values and our commitment to providing Craveable Food and exceptional service.


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