Patient Ambassador

4 weeks ago


Grand Haven, Michigan, United States North Ottawa Community Health System Full time
Job Title: Ambassador - Part Time

At North Ottawa Community Health System, we are seeking a highly skilled and compassionate Ambassador to join our team. As an Ambassador, you will play a vital role in providing exceptional customer service to patients, families, and visitors.

Job Summary:

The Ambassador will assist patients and families with requests for information, provide directions, and offer support during their hospital visit. This is a part-time position, working 40 hours every two weeks, with a flexible schedule that includes evenings and weekends.

Key Responsibilities:
  • Assist patients and families with requests for information and directions
  • Provide support and assistance during hospital visits
  • Proactively offer help and resources to patients and families
  • Direct complaints to the appropriate staff member or department manager
  • Assist with valet service and information desk duties as needed
  • Screen patients, staff, and guests entering the facility
Requirements:
  • High School diploma or equivalent
  • Excellent customer service skills
  • Ability to relate to a wide variety of people
  • Ability to use active listening skills, be empathetic, and non-objective
  • Knowledge of hospital and medical center operations helpful
  • Excellent oral communication skills
  • Ability to implement CPR and current BLS certification
  • Valid Michigan Driver's license
Working Conditions:
  • Work performed in a clean, well-lit area

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.


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