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Sales and Customer Service Representative

2 months ago

Dublin, Ohio, United States Massage Envy Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales and Customer Service Associate to join our team at Massage Envy Dublin. As a Sales and Customer Service Associate, you will be responsible for providing exceptional customer service, promoting our services, and supporting the growth and retention of our client base.

Key Responsibilities
  • Customer Service: Provide outstanding customer service to clients, ensuring they feel valued and understood.
  • Service Promotion: Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
  • Support Clinic Flow: Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
  • Client Growth and Retention: Help grow and retain a client base both in-person and through phone/email outreach.
Requirements
  • Education: High school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Skills: Critical thinking, excellent math and computer skills, ability to multitask, great people skills, and ability to establish positive relationships with guests.
  • Culture and Support: Trained leadership that is invested in YOUR success, award programs, and a caring community that strives to celebrate individuality and share knowledge.
Perks and Benefits
  • Competitive base pay of $14-16/hour plus bonuses and commissions.
  • Employee Assistance Program.
  • A flexible schedule for a better work/life balance.
  • In-depth product and service training.
  • A free massage, skincare, or stretch service each month.
  • 40% off all products.