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Barista/Sales Associate

4 weeks ago

Baltimore, Maryland, United States Kneads Bakeshop Full time
Job Summary

The Barista/Sales Associate is responsible for providing exceptional customer service and sales experience to guests of the bakery. This includes preparing and serving filter coffee, tea, and non-espresso based drinks, as well as food according to Knead's guidelines.

Key Responsibilities
  • Prepare and serve filter coffee, tea, and non-espresso based drinks to guests.
  • Act as a key player in providing amazing customer experiences.
  • Greet, welcome, and assist all customers upon entry and throughout their visit.
  • Accurately perform cashiering duties, including sales, returns, exchanges, and cash handling.
  • Secure all money at the end of each shift and complete necessary paperwork.
  • Efficiently perform restocking, tidying, and cleaning duties.
  • Communicate important updates to Shift Leaders during shift changes.
  • May be required to help with weekly/monthly inventory.
  • Serve wine, draft or bottled beer and food to bar guests according to Kneads standards.
  • Mix ingredients to prepare signature cocktails and other drinks for restaurant & private events.
  • Responsible for proper storage of alcohol.
  • Maintain knowledge of new coffees, seasonal items, and retail promotions.
  • Will be assigned to serve banquets and private events as needed.
  • Attend skill building classes to continuously enhance your own skill set.
Additional Responsibilities

Adhere to all work rules, procedures and policies established by Kneads, including, but not limited to, those contained in the employee handbook.

The Bakery/Cafe operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.

Requirements
  • Previous barista and bartending experience.
  • Ability to stand for extended periods of time.
  • Good knowledge of liquor and preparation methods.
  • Excellent Barista Technical Skills.
  • Cash handling experience.
  • Must be able to cashier and take customer orders.
  • Kindly greet and answer any questions customers may have.
  • Upkeep market so that it is presentable.
  • Ability to answer inquiries about marketplace items.